A Federal Program Designed to Assist Those in Need. Lifeline is a federal program designed to ensure that quality telecommunications services are available to low-income customers at just, reasonable, and affordable rates. Lifeline support reduces eligible low-income consumers' monthly charges for basic telephone service. The Assurance Wireless offer provides eligible low-income customers free monthly data, unlimited texting, free monthly minutes, and a free phone, based on availability. A free phone is not guaranteed and enrollment is available to individuals who qualify based on federal or state-specific eligibility criteria.